Delivery Detail
Item will be delivered via our courier.
For orders outside of JADETABEK (Jakarta, Depok, Tangerang and Bekasi) areas, please contact our Customer Service at sales@urbanquarter.com or +622122454360 for delivery fee calculation.
Shipping Return
Shipping Information
We provide free delivery charges for all JADETABEK (Jakarta, Depok, Tangerang and Bekasi) regions with no minimum purchase for all of our furniture orders. You may incur delivery fees for housewares and home decoration orders.
We require up to 5 (five) business days for handling and packing should the items are available and ready stock at our warehouse. Most items are shipped from our warehouses to arrive within 7 (seven) business days of when you order has left our warehouse.
Items that are required for pre-order may take from 3 (three) to 12 (twelve) weeks.
Return Information
Your furniture order is applicable for returns (or refunds) and exchanges supposed the item do not amend to the required information of the item. You may request for your returns (or refunds) and exchanges 7×24 hours after the payment of your invoice or 3×24 hours after you have received your order (with business days included).
Furniture that are allowed for return and exchanges include ready stock pieces. Items that require to be upholstered (fabrics) and items where customers have customized or change (whether in finishes or even size) are not permissible for returns and exchanges.
Clearance items are not permissible for returns (or refunds) and exchanges. We allow store credits or direct transfers or refunds, with 3×24 hours processing time.